I am excited to welcome you to my Creative Memories Advisor Team! Whether you’ve joined to enjoy commissions on your own purchases, or you have plans to start a business, please consider me a resource for all things Creative Memories!
Now that you are an Advisor, new portions of the Creative Memories website will be unlocked to you. This area is commonly referred to as “Back Office” by advisors.
Accessing Your Advisor Account
How you access your advisor account depends on whether you are using your computer or a mobile device.
Computer-View
Once you are logged in, click on the blue person icon located between the search button and the shopping cart icon.
This will take you to your Account/Profile page.
This is your main access point for advisor resources on the CM shopping website. In the section below, I detail what each of the left-side menu option represents.
Mobile Device View
Once you are logged in, click on the three horizontal lines (the “hamburger”) on the left side of the page. On the menu that appears, click on the ACCOUNT option.
This will take you to your Account/Profile page.
On your account page click on the blue “My Profile” button below the log-out button to access the menu of resources.
This is your main access point for advisor resources on the CM shopping website. In the section below, I detail what each of the menu option represents.
Account Page Menu Options
The items in blue are available only to advisors.
- MY PROFILE – the page you see by default
- PERSONAL ORDER HISTORY – lists your order history
- MY CM CREDITS – details your current CM Credit balance and history of the CM Credits you have received/spent/gifted
- MY CUSTOM PROJECTS – custom spines and photo prints
- MY SUBSCRIPTIONS – auto renewal information
- MY REPORTS – account balance information, detailed order history downloads, direct deposit information, upcoming and historical payment info, tax information
- MY ACHIEVEMENTS – Where you claim non-CM Credit “gifts”
- MY EVENTS – where you enter your events/crops/classes that you want listed on the CM Event Locator
- MY RESOURCES – a major hub of various CM Advisor resources – including a link to the CM COLLECTIVE (see below for details)
- MY WISHLIST – the website wishlist feature
The CM Collective
The CM Collective is an online hub for advisor connection, learning and shared support. Within the collective you can find Project Recipes, New Product Flyers, Marketing Tools, ADVISOR TRAINING, Forms & Policies and so much more. I strongly recommend joining the CM Collective.
Customer Service
Customer Service hours of operation are Monday-Friday from 8:30am-4:30pm CT.
For questions or assistance, email: CustomerService@CreativeMemories.com
Call: (320-281-1424) (leave a message and they will call you back)
Submit product suggestions to CMProductSuggestion@CreativeMemories.com
New Advisor Training
I am always happy to help you get started on your advisor journey, but I also recommend checking out the New Advisor training resources in the CM Collective. (You must have an account with the CM Collective to access the training.)
Helpful Links to Get Started
How to Redeem your Join Gift and CM Credits
Step by Step – Setting Up Direct Deposit
Step by Step – Setting Up Your Auto-Renewal Subscription
Step by Step – Set Up Personal URL
Advisor Newsletters & Calendar
Creative Memories sends out Advisor newsletters two times a week – once on Fridays and another on Mondays. These are generally sent around 12pm CT. They may arrive in your “Promotions” box if you use Gmail or in your spam box the first time they are sent to you. I suggest searching your email for “Creative Memories” and if you find it in promotions or spam, drag it back over to your inbox or mark it as a safe sender so that your email provider knows you want to see the emails.
FRIDAY EMAILS typically detail the new products or promotions that will launch on Monday. They will also announce items that get moved over to Last Chance (these are products that are getting ready to sell out and will not be restocked.) Fridays that include a sneak peek at what is launching the following Monday are known as “Preview Fridays.” Note: not every Friday is a Preview Friday.
MONDAY EMAILS typically include reminders of what is launching that day (if it’s a launch day) as well as event and sales recaps from the previous week.
ADVISOR CALENDAR – CM shares an advisor calendar at the beginning of each month. You can find the calendar in the CM Collective under Advisor Resources > Marketing Tools > Advisor Calendars
Advisor Facebook Groups
Creative Memories Home Office (“Home Office”) runs a Facebook group for Advisors. It includes Canadian and American Advisors. It is no longer the main “hub” of advisor connection (that has been moved primarily over to the CM Collective) but there is a lot of historical information in there if you are able to navigate Facebooks somewhat temperamental search function.
I strongly encourage you to join my private team Facebook Group – I try to share news updates and any information that I am able to gather from my network of advisor leaders.
Product Credit Coupon Code
You will receive a $50 product credit from Creative Memories after joining. These credits need to be used within 30 days of signing up. When you are in the checkout process you will see a spot that allows you to “Use CM Credits” and this is where you will enter in the number of credits you would like to use for the order.
If you reach Level 2 by selling or ordering $551+ within 60 days of signing up, you will receive $100 product credits. When you reach Level 2, your commission percentage increases from 10% to 25%!
Contact Me
If you have any questions, please don’t hesitate to reach out to me. For general questions or assistance, email is the best way to reach me. If you need URGENT, time-sensitive business-related help, feel free to text me at the phone number below.
Email: megganjacks@gmail.com
Phone/Text: 602-570-0698
Note: I am located in Phoenix, and my business hours are 8-4pm MST, Monday thru Friday or by appointment. If you need assistance outside of those hours, please email me at megganjacks@gmail.com
